We really are different . . .
 
We encourage a practical, commonsense approach to business service. Should any confusion regarding service or ill feeling arise as a result of expectations not being met we advise that Mark Prince is notified immediately to clarify or rectify the situation. We hope that through communication and compromise mutually agreeable outcomes may be met.

 
Mark Prince Associates request the following points are considered prior to appointment;

 

1. You are a new (under 12 months trading) or small (fewer than 10 employees) business based in the UK with access to telephone and internet.

 
2. Mark Prince cannot be held liable for any action taken as a result of/lack of advice or training it is ultimately the business owner’s responsibility to manage safety, update documents and ensure compliance. You will remain ultimately responsible for safety management and may at times need to access/provide additional resources to fulfil your legal duties.

 
3. We, as a remote business support function provide guidance on general safety management and cannot give an opinion on legal compliance or advice on technical matters such as adequacy of guarding ect. As a remote service and general support function specific assessment/assistance cannot be offered i.e. fire risk assessments, Noise assessments, personal DSE assessments and so on.

 
4. site visits/additional work cannot be guaranteed and will be chargeable at £25/hr plus travel at 50p/mile. All service must be pre-paid. Visits cancelled without 24hrs notice will be charged.

 

5. Service termination and complaints should be made in writing to Mark Prince.  All refunds will be assessed on case merit at Mark Prince Associate’s digression. We reserve the right to refuse work.
 
agreement to service will mean agreement to the above and following terms. 

 
SAFETY SET-UP

 
Set-up includes the drafting (with client input) of a Health and Safety Policy document and Business significant risks register/ generic assessment. A selection of forms will also be made available to aid in the key/basic management and review of safety performance.

 
Once drafted, documents will be made available to the client electronically (through E-mail and the Clients web area). The Client/business is responsible for the ownership, amendments and management of any documents.

 
A telephone briefing will be provided in to the basic management system which will conclude the set-up phase.

 
SAFETY (REMOTE) SUPPORT

 
E-mail and Telephone Support is provided to clients over a 12 month period. Fair use allows for approximately 4 hours general guidance/support and 2 hours assistance in the event of a claim, major incident or safety Enforcement action being taken by a recognised authority. We aim to respond to any contact made within 24hours of receipt however in urgent situations advise telephoning your Co-ordinator to ensure the matter is dealt with. 

 
Periodic short telephone meetings will be made by your co-ordinator to review progress/performance and ensure service satisfaction. Mark Prince may also visit client premises if it is felt by us that there is a sufficient need.

 
Mark Prince may be used as a named Safety Co-ordinator while subscribing to the service. Details of the arraignment and limitations should be made apparent to any relevant third parties on request. A certificate will be issued as evidence of the arrangement should it be requested.

 
Note that it important that your Safety Co-ordinator understands the management systems you use and is made aware of changes to business structure, activities, issues or concerns that may impact on Health and Safety to enable them to best support you and the business.

Visits may be available (within the Lancashire area) for awareness sessions, Inspections, Meeting attendance etc with prior agreement (additional fees are payable for any requested visit).

 
SAFETY STANDARDS CERTIFICATION

 
Certification provided by Mark Prince Associates conveniently assists a business to demonstrate a commitment to Health and Safety management exists. Certification is issued at Mark Prince Associate’s digression, only once a suitable commitment to safety management has been demonstrated by the business.

 
Certification is not recognised or endorsed by any professional body nor is it a guarantee or indication of legal compliance.

 
Certification is effective at time of issue only but may be displayed or used by the business for up to 1 year from the date of issue.
 
I agree to the above agreement, the service offered and understand its limitations feeling it appropriate to my current business needs;